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NOTE: Accruent will be installing a scheduled monthly release from Saturday 8/08/20 8:00PM CDT to Sunday 8/09/20 12:00AM CDT. The system may experience outages during this period.

NOTE: FAMIS and 360Facility are becoming FAMIS 360! We are excited to announce these changes will take effect October 24th, 2020.

IMDC CUSTOMER NOTICE
Starting the week of November 5, 2018 the 360Facility Portal will no longer be available as previously communicated via email.

Iron Mountain Data Centers will be going live with IMDC ServiceNow ticketing application and the new IMDC Customer Portal. IMDC will be sending email communications throughout this transistion. IMDC Customer Portal account set up will be sent as we deploy these tools starting Monday November 5, 2018.

If you encounter any issues during the use of this portal or require further access assistance, please escalate to the NA IMDC NOC via phone or email. The IMDC NOC can be reached via email at: NAIMDCNOC@ironmountain.com or via phone: (724) 794-7500 option 2.
*Please have your Origination Code ready in order for us to authenticate you when calling.
**In the event of an emergency please escalate to the NA IMDC NOC directly via phone: (724) 794-7500 option 2.
Please note: All browsers are supported but only Internet Explorer 11 and the latest version of Google Chrome have been certified to function with this portal.

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